PERSONALISED ITEMS T&C
When making an order. Please check Size guides. Once embroidered no refund will be made on bespoke item.
Personalised Orders, items which have been personalised to customers request will not be refunded unless we have made a mistake and different to order placed by customer, the customer is responsible for ordering the correct size & colour, and takes responsibility for thread colours and fonts chosen. We take no responsibility for customer’s mistakes.
Please note we do everything humainly possible to assure your orders get out on time and delivered for the required date, sometime things happen out of our control which we are unable to do anything about, which make this impossible .
Goods (Items held in stock) purchased without embroidery can be returned for a refund or size exchange providing they are unused Clean and in original packaging, all return postage is at customers cost.
Goods we do not carry and are ordered in for customers specifically, are non refunable unless faulty.
If we have made a mistake with spelling, size or colour ordered we offer either replacement goods plus postage of returned item or refund in full plus postage of returned goods.
Damaged, defective or incorrect goods must be advised by email within 48 hours of receipt and immediately returned. Soiled or used goods will not be accepted for return.
Any return packages must be sent by Royal Mail Recorded or Special Delivery or by a Registered Carrier
Order turn around varies on workload and product availability, if you need an accurate time or specific date please email or call before an order is placed. If an order is for a specific date / present please email or call before placing an order as we can not always guarantee that product will be in stock, busy times such as Christmas we may not be aware until our supplier send in the delivery please check first to avoid disappointment.
If a customer is having their own logo digitized for embroidery we require clear artwork in jpeg format, until this is provided an order can't be put into work, if a bespoke item ordered and made awaiting embroidery no refund will be made on bespoke item, the time of dispatch will be dependent on customer providing the artwork.
ORDERS & CANCELLATIONS
Personalised Goods. When an order is placed for personalised goods it can be cancelled up to the time that goods have been personalised.
Goods Ordered In Specifically For An Individual Customer Goods ordered specifically for an individual customer can not be cancelled once the order has been placed no refund will be offered.
Custom Logo's If a customer is having their own logo digitized for embroidery we require clear artwork in jpeg format, until this is provided an order can't be put into work, if a bespoke item ordered and made awaiting embroidery no refund will be made on bespoke item, the time of dispatch will be dependent on customer providing the artwork.
Bespoke Horse wear Product specification can be changed or products withdraw for sale at any time without notice. Once an order has been placed and goods are in the process of manufacture orders can not be cancelled, no refund will be offered.