Security & Privacy Statement

Chandelles Saddlery recognises that respecting user privacy over the Internet is of utmost importance. This privacy statement is designed to provide information about the privacy and data collection practices for the site: http://www.chandellessaddlery.co.uk. If you have questions concerns regarding this statement, you should first contact our site coordinator at [email protected] by postal mail to:
 
Chandelles Saddlery
Route de Plemont
St Ouen
Jersey
JE3 2BD
 
In general, you can visit the Site without telling us who you are providing any information about yourself. In some areas of the Site, we ask you to provide information that will enable us to process an order, offer services that require registration, assist you with technical support issues to follow up with you. Generally, Chandelles Saddlery requests identifying information when you:
 
·         Register on any of our web sites.
·         Place an order.
·         Provide feedback to an online survey tell us about an idea suggestion.
·         Participate in a rebate program, contest, other promotional offer.
·         Request a SPECIAL SERVICE
·         Request information files from technical support customer service.
 
In these instances, Chandelles Saddlery will ask for your name, address, e-mail address, phone number and other appropriate information needed to provide you with these services. In all instances, if you receive a newsletter other mailing from us, you will always be able to "unsubscribe" to these mailings at any time.
 
If you choose to give us personal information for any of the purposes above, this information is retained by Chandelles Saddlery and will only be used by us to support your customer relationship with us. We will not add you to a mailing list, newsletter without your registration for this service. We will only contact you if further information is required from you to complete a service.
 
Chandelles Saddlery does not share, rent, sell any personally identifying information provided through our Site (such as your name email address) to any outside organization for use in its marketing solicitations. From time to time Chandelles Saddlery may use agents contractors who will have access to your personal information to perform services for Chandelles Saddlery (such as DATABASE MAINTENANCE, FURTHER EXAMPLES), however, they are required by us to keep the information confidential and may not use it for any purpose other than to carry out the services for Chandelles Saddlery. In addition, Chandelles Saddlery may also share aggregate information about its customers and its web site visitors to advertisers, business partners, and other third parties. For example, we might share that our users are x percent PCs users and y percent Macintosh users. None of this information, however, will contain personal, identifying information about our users.
 
The Chandelles Saddlery On-line Store is designed to give you options concerning the privacy of your identifying information. If you choose, you can set up an account. This will allow you to have a customized order page for express ordering and to view your purchasing history. To protect your privacy, we have designed the Sites to include certain steps to verify your identity before granting you access enabling you to make corrections in an account. You will always have access to this account information and can view it, update it correct it at any time. To access your information, you will need to use a password.
 
When purchasing products through our web site, the order form will also ask you to provide a daytime telephone number. However, the telephone number is only used to quickly resolve questions relative to an order, such as to clarify customer email addresses that are inactive, entered incorrectly.
 
Third Party Links
 Chandellessaddlery.co.uk does provide links to other sites. Other Internet sites and services have separate privacy and data collection practices. Once you leave www.chandellessadllery.co.uk, Chandelles Saddlery cannot control, and has no responsibility for, the privacy policies data collection activities at another site.
 
Cookies
 At times, we will use a feature on your web browser to send your computer a "cookie". We do not use cookies to retrieve any personal information from your computer. We only use cookies to learn ways to enhance our Sites, and to give you better, more personalized service while in our web site. You can reset your browser to refuse all cookies indicate when a cookie is sent. However, some functions of the Sites will not function if you refuse cookies. These areas of our web site will have information posted about cookies, and when a cookie will be uploaded to your computer.
 
Children's Privacy Protection
 Chandelles Saddlery is sensitive to the heightened need to protect the privacy of children under the age of 13. The vast majority of the material on our web site is not intended for children and is not targeted to children under the age of 13. We do not knowingly collect data from children and, if we learn that we have received personal data from a child, we will remove this information from our database.
 
Changes to this Policy
 Chandelles Saddlery may from time to time revise its privacy policy. You should therefore periodically visit this page, so you are aware of any such revisions. We will not, however, use your existing information in a manner not previously disclosed. You will be advised and have the opportunity to opt out of any new use of your information.
 
Contacting Us
If you have any questions about our privacy policy and/or the practices of our web site, you can write to:
Chandelles Saddlery
Route de Plemont
St Ouen
Jersey
JE3 2BD
 
Credit Card Security

  We know customers are concerned about credit card security. We use one of the worlds largest funds transfer agencies - PayPal.

Chandelles Saddlery collects information that is necessary only to process an order. All orders are processed through PayPal. All account information collected on this web site is stored on PayPal’s secure site and is not available to Chandelles Saddlery, other than shipping and email information.

Your information collected for PayPal’s secure online payment system is governed by the PayPal Privacy Policy. PayPal requests information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used by PayPal for billing purposes and to fill your orders. If they have trouble processing an order, they will use this information to contact you by email.

 We do not store credit card details nor do we share customer detail with any third parties.

All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.