Delivery & Returns

 

 Returns, Refunds and Exchanges Policy

How To Return An Item  

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. 

Your must return the item within 14 days of your purchase.

1. Please email [email protected] to request a refund.

2. Mail your returned item to: 

3. Include in your package a signed letter stating the reason for your return and the original receipt.

4. Most refunds are refunded in 3-5 days after we receive and process your return.


Return Exceptions

Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper resistant seals, tags attached, packaging and any cellophane intact and unopened.

                 
Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.


Exchanges
If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.

 

Delivery

 We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Royal Mail shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Despatch Times

   We aim to despatch all goods from our Shop within 48 hours of the receipt of the order. Occasionally at exceptionally busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time delivery.

 Swap out items

We will swap out any harness parts free of charge all we ask is you pay £5.00 towards the handling and postage cost and should there be a price diffrence the diffrence in price.