Delivery & Returns

Returns, Refunds and Exchanges Policy

Returning items to us

Your item must be in its original packaging, in an unused condition to be returned, unless there is a manufacturer defect. 

Your must return the item within 14 days of your purchase.

1. Please email [email protected] or use the contact us section of the website to request a refund.

2. Mail your returned item to: Customer Returns, Chandelles Saddlery, Rue de Plemont, St Ouen, Jersey, JE3 2BD

3. Please include a signed letter stating the reason for your return and the original receipt.

4. Most refunds are refunded in 3-5 days after we receive and process your return.

Return Exceptions

Items can only be returned if they are unopened in the original packaging, unused and in a re-saleable condition with all tamper resistant seals, tags attached, packaging and any cellophane intact and unopened.                

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your item is in like new condition, you may exchange your item for a different size or color. You will not be subject to a restocking fee in this case, but return shipping costs will still be payable.

Delivery

We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors outside of our control. Royal Mail shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

Despatch Times

We aim to despatch all goods from our Shop within 48 hours of the receipt of the order. Occasionally at exceptionally busy times this may take a little longer. You will be notified by email if it is anticipated that delivery will take longer than our stated time delivery.

Swap out items

We will swap out any harness parts free of charge all we ask is you pay £5.00 towards postage and handling costs plus any price differential. Your statutory rights are not affected.